| The products sold on www.stethoscopes.com are brand new in box, and are unused (they have not been tried-out, or used by anyone). Full compliance with all federal, state, and municipal laws and/or regulations to prevent sale or resale of used medical products as new; sale, or resale of contaminated medical instruments, and other medical products and accessories requires most items sold cannot be returned. Used, or unused engraved items cannot be returned, and all engraving orders with express shipping cannot be cancelled due to the urgency of expedited finished production within our time sensitive: "Same business day shipping" guarantee. Orders for FedEx Ground and Home Delivery shipping are put into engraving production queue on a first-come-first-served basis and can be cancelled only before the beginning of the next business day after the order was placed, and not after 5PM on next business day after the order was placed. Because we work so quickly to fill all orders: order changes, or cancellation requests must be made by telephone (not e-mail) within 24 business hours of order placement, and changes or cancellations must be confirmed verbally by a Customer Service representative, only. Shipping & handling charges are not refundable. Experienced clinicians trust our complete satisfaction guarantee their orders will be completed with the utmost professionalism and aesthetic skill, delivered quickly, and that all products sold on www.stethoscopes.com are "brand-new", and "have never been used". Sorry, engraved products cannot be returned. |